Refund policy

Thank you for shopping with Pink House Alchemy. We take great care in crafting and packaging our products, and we want you to have a positive experience with every order.

All sales are considered final. However, we understand that issues can occasionally arise and are happy to work with you to make things right.

Damaged or Unsatisfactory Products

If your order arrives damaged, or if you are unsatisfied with a product, please contact us at info@pinkhousealchemy.com within 30 days of purchase.

For damaged items, please include photos of the product and packaging so we can properly assess the issue.

Refund & Exchange Eligibility

To be eligible for a refund or exchange:

• Requests must be made within 30 days of purchase
• Proof of purchase is required
• Reason for request must be due to product damage or dissatisfaction

Sale Items

Items purchased on sale or at a discount are not eligible for refunds or returns.

Exchanges

We may offer exchanges on a case-by-case basis. Please contact us with details of your request, and our team will work with you to find a solution.

Wholesale Orders

For wholesale inquiries related to refunds or product issues, please contact:
wholesale@pinkhousealchemy.com

Refund Processing

Once your request has been reviewed and approved, refunds will be processed within 5–7 business days.